Play N Trade Video Games Franchisees & DVD & Game Rental Franchise Owners Testimonials

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"The video game industry continues to grow, and the customer base is expanding, with the introduction of the Nintendo Wii and additional casual games being released. And then, I fell in love with the Play N Trade customer service philosophy. Our culture is based on the fact that at Play N Trade, it's a customer experience, not a corporate experience."

We create a fun, engaging atmosphere in our store that is truly different from any other retail experience... Play N Trade employees aren't standing behind the counter waiting for shoppers to come to them. They are out on the floor, getting to know each customer by name, what games they like to play and developing a relationship with them."

Our customer base is very diverse and includes grandparents, moms and dads, teens and younger kids... My staff knows they will have a very different type of conversation with a hardcore gamer than they will with a grandma coming in to find a gift for one of her grandkids. We relate personally with each of our customers."

Play N Trade has a successful system that provides all of the sales, marketing and technical expertise, backed by established vendor relationships, so that I can focus my time, attention and energy on strengthening community relations and continuously finding new ways for my staff to deliver an exceptional customer experience."
- Jeremy Hix of Chubbuck, Idaho

"I went online and discovered Franchise.com… I really liked that the site gives you a snapshot of each concept…you can read up on a variety of options in a short amount of time. I picked four franchises that I was interested in. The Play N Trade video game retail franchise was one of them."

"One week later, Play N Trade was the only one that captured my interest and drew me in. After all those years in the mortgage and finance industry, I saw where the housing market was going, and realized it was time to make a change…I wanted to try out my inner entrepreneurial desire."

"Even though the economy wasn't doing well, video games were- and are- on fire. Video games attract a far-reaching demographic… I have four kids so I knew that the market was there. I recognized the need for increased competition in the marketplace, the strength of the video game industry and that Play N Trade is the next generation in gaming. Play N Trade offers customers so much more- they have a better look, better customer service and they offer more services like repairs, birthday parties and tournaments that the competition doesn't offer. They're heads and tails above the competition. You put those things together with the tools and backing they provide and you have a great opportunity."
- Tony Gioia, of Long Island

“When I learned of the policies like “Try-Before-You-Buy”, customer “wish list”, “Games for Grades”, and local and national tournaments, I knew I had found the community based business Columbus deserves.”
~ Tim Dunnigan, Columbus, GA