“The video game industry continues to grow, and the customer base is expanding, with the introduction of the Nintendo Wii and additional casual games being released. And then, I fell in love with the Play N Trade customer service philosophy. Our culture is based on the fact that at Play N Trade, it’s a customer experience, not a corporate experience.”
We create a fun, engaging atmosphere in our store that is truly different from any other retail experience... Play N Trade employees aren’t standing behind the counter waiting for shoppers to come to them. They are out on the floor, getting to know each customer by name, what games they like to play and developing a relationship with them.”
Our customer base is very diverse and includes grandparents, moms and dads, teens and younger kids... My staff knows they will have a very different type of conversation with a hardcore gamer than they will with a grandma coming in to find a gift for one of her grandkids. We relate personally with each of our customers.”
Play N Trade has a successful system that provides all of the sales, marketing and technical expertise, backed by established vendor relationships, so that I can focus my time, attention and energy on strengthening community relations and continuously finding new ways for my staff to deliver an exceptional customer experience."
- Jeremy Hix of Chubbuck, Idaho