About

Our Story

In & Out Smart Repair was founded in 2012 in Lafayette, Louisiana, by John Mike Heroman. John had worked in the consumer electronics industry in the past, and realized that although the need for a reputable, dedicated small electronics repair business was present, no company had stepped forward to take on that role in his area. Brand recognition for this industry had yet to be established. Recognizing this for the huge opportunity that it was, he founded In & Out Smart Repair, a company designed to meet the needs of the modern personal electronics consumer, and one that is quickly becoming the most recognizable brand in small electronics repair.

Within two years, he and his management team had expanded out to five successful stores, and with the demand for growth showing no signs of slowing, he decided to offer Franchise opportunities in late 2014. Over 15 months, over 50 stores were established with many slated to open in the near future.

In & Out Smart Repair focuses on being a one-stop solution for the customer. Repairs are done quickly and professionally on-site, and while the customer waits they can browse many of the most trusted brands of smartphone and tablet accessories carried in store. Should the device prove to not be repairable, our knowledgeable staff can recommend one of our refurbished devices, to get the customer back up and running as quickly and painlessly as possible.

Why Franchise with In & Out Smart Repair?

Because we have built a brand that you and your customers can rely on.

At In & Out Smart Repair, we have taken the guesswork out of starting a successful electronics repair business. Over the last three years, we have refined our repair and customer service procedures, to a point where we now feel poised to become the industry leader for quality and service in our field. This refinement has allowed us to grow at an incredible rate, and we would like to give you the opportunity to grow with us.

Vendor Relationships

While we have several approved part suppliers, we leverage our buying power for the best price, and to let the approved vendors compete for our business. When vendors compete, franchisees win.

A Simple Start-Up Process

We have made the process of getting you into a fully-functioning store as simple as possible, by providing you with all the tools you need to get up and running as quickly as possible. Our inclusive training, both at our facility in Hammond, Louisiana and the in-store training you’ll receive from a dedicated Development Specialist, will give you the tools you need to run a successful store.

Note: In & Out Smart Repair offers qualified veterans a 15% discount off of the franchise fee.