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Franchise - 2026 FDD
InXpress franchise
InXpress Businesses provide shipping, consulting, customer service, logistics, and other business services using third-party international, airfreight, express truck, and other transportation services. The business can be operated from a home office, or a rented executive suite or commercial office space. A Designated Owner (if an entity) or the franchisee must manage the franchise, which must be used solely for operating the InXpress Franchise and for no other purpose.
Independent Franchise.com profile
InXpress 2026 Franchise Disclosure Document, issued April 15, 2026. Existing outlets and disclosed development do not establish current market availability.
InXpress Businesses provide shipping, consulting, customer service, logistics, and other business services using third-party international, airfreight, express truck, and other transportation services.
Getting started
Standard Location
Item 7 stated investment$86,900-$169,290
Initial franchise fee$50,000
Typical time to openApproximately 45 days
Recommended prototypeHome office, or executive suite office or other commercial office or retail space
Ownership & operation
What the local business requires
Day-to-day operatorOwner or a trained Designated Manager
On-premises during peak hoursNot specified; owner or a manager must manage day to day
Key required roleDesignated Manager
Owner performs the service personallyNot specified; owner or a trained manager must manage the business
System size
U.S. - year-end 2025
total units54
Franchised InXpress Businesses (latest disclosed FY)53
Company-owned InXpress Businesses (latest disclosed FY)1
Franchised-unit change across the disclosed window-23 (-30.3%)
System Size and Recent Changes
How large is the InXpress system, and how has it changed?
InXpress had 53 franchised outlets and 1 company-owned outlet at year end 2025, for a total of 54 operating outlets. From 2023 to 2025, the number of franchised outlets decreased by 23, representing a 30.3% reduction.
2023
76
franchised outlets
2024
60
franchised outlets
2025
53
franchised outlets
Card: net change note: From 2023 to 2025, the number of franchised outlets decreased by 23, a 30.3% reduction.
Card: openings/reductions note (latest disclosed FY): In 2025, 11 franchised outlets opened. During that year, 7 franchised outlets were terminated, and 11 ceased operations for other reasons. There were 11 transfers of franchised outlets to new owners.
See development context, year-end system size and 2025 franchised outlet movement
Development context: As of year end 2025, no franchise agreements were signed for outlets not yet open. There are 9 new franchised outlets projected to open in the next fiscal year; these figures do not establish actual market availability.
Year-end system size
| Year | Franchised outlets | Company-owned outlets | Total outlets |
|---|---|---|---|
| 2023 | 76 | 1 | 77 |
| 2024 | 60 | 1 | 61 |
| 2025 | 53 | 1 | 54 |
2025 franchised outlet movement
| Measure | Count |
|---|---|
| Franchised outlets at start of 2025 | 60 |
| Opened | 11 |
| Terminated | 7 |
| Ceased operations - other | 11 |
| Franchised outlets at end of 2025 | 53 |
| Transfers to new owners | 11 |
All profile counts use the FDD's outlet terminology. Existing outlets, signed development and projections do not establish current territory availability.
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Startup costs
How much does an InXpress franchise cost?
The total estimated initial investment for an InXpress franchise ranges from $86,900 to $169,290. Key cost drivers include the Initial Franchise Fee of $50,000, and a Start-Up Marketing Fee of $10,000.
Where the money goes
$1,000-$4,000Office Equipment & Supplies
$10,000-$61,500 for 12 monthsAdditional Funds - 12 months
$10,000Start-Up Marketing Fee
$495 per personTraining Fee for additional people
Real-estate intensity callout: Most franchisees begin operations from their homes. Upon hiring sales staff, which is typically expected after 9-12 months, franchisees may choose to rent and furnish an executive suite or other commercial office space, which does not require franchisor approval.
Launch Planning
- Typical opening timeline
- The typical time to open an InXpress Business after signing the Franchise Agreement is approximately 45 days, assuming the franchisee operates from home or has already secured an office site. This timeline can be affected by factors such as securing financing, obtaining permits, completing training, and hiring staff.
- Contractual opening deadline
- Franchisees are required to open their InXpress Business within four months of signing the Franchise Agreement. Failure to meet this timeframe may result in the termination of the franchise.
- Site and lease milestones
- Franchisees receive a designated Primary Franchise Market Area for their primary marketing efforts. They may operate from a home office or rent commercial space, and no franchisor approval is needed for the site if an office is chosen. The franchise is a non-exclusive license and does not grant exclusive territorial rights.
- Additional Funds
- Additional funds for the initial 12-month start-up phase are estimated between $10,000 and $61,500. These funds cover payroll costs but do not include any draw or salary for the franchisee, standard pre-opening expenses, Royalties, advertising fees, or debt service.
- Grand-opening marketing
- A $10,000 Start-Up Marketing Fee must be paid prior to opening for marketing materials and support to promote the opening of the InXpress Business. This is in addition to the Brand Awareness Fund Contribution.
- Fee commencement
- The Royalty, currently 30% of Gross Margin, and the Billing and Collection Services fee, which is included with the Royalty, are due weekly. The Brand Awareness Fund Contribution, currently 1% of Gross Margin or a minimum of $100 per month, whichever is greater, is also due weekly. The Managed Service Program Fee, currently $150 every week, begins on the last day of the month, four months after the Franchise Agreement is signed.
See the full Item 7 cost table
| Type of expenditure | Low | High | When due |
|---|---|---|---|
| Initial Franchise Fee | $50,000 | $50,000 | When you sign the Franchise Agreement |
| Training Fee | $5,000 | $5,990 | When you sign the Franchise Agreement |
| Office Expenses | $0 | $3,000 | Before Opening |
| Licensing Fees and Surety Bonding | $0 | $10,000 | Before Opening |
| Insurance | $500 | $2,500 | Before Opening |
| Office Equipment & Supplies | $1,000 | $4,000 | Before Opening |
| Training Transportation and Expenses | $1,500 | $7,500 | Before Opening |
| Business Licenses & Permits | $100 | $2,000 | Before Opening |
| Computer Hardware & Software - (per person) | $1,000 | $3,000 | Before Opening |
| MSP Fees - (12 Months) | $7,800 | $7,800 | As Incurred |
| Professional Fees | $0 | $2,000 | As Incurred |
| Start-Up Marketing Fee | $10,000 | $10,000 | Before Opening |
| Additional Funds - (12 Months) | $10,000 | $61,500 | As Incurred |
| Item 7 table — stated total | $86,900 | $169,290 |
These estimated initial expenses are the franchisor's best estimate of costs for establishing and operating an InXpress Franchise. The franchisor does not offer direct or indirect financing for these items, except in limited circumstances for a portion of initial fees. All expenditures paid to the franchisor or its affiliates are uniform, not refundable once paid, and are based on the franchisor's and its affiliates' experience and current requirements.
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Ongoing fees
What ongoing fees does InXpress charge?
InXpress franchisees pay a weekly royalty based on their Gross Margin, which is gross revenue minus certain expenses. There is also a Brand Awareness Fund Contribution, currently 1% of Gross Margin or a minimum of $100 per month, whichever is greater. A weekly Managed Service Program Fee covers access to designated software programs, email accounts, and website hosting.
Royalty30% of Gross Margin
Total sales-based fees31% of Gross Margin (Royalty 30% + Brand Awareness Fund Contribution 1%, minimum $100 per month)
Fixed technology and licensing fee$150 per week
Fixed monthly recurring total$650 (Managed Service Program Fee (MSP Fee) (begins 4 months after signing) $150/week; weekly fees × 52 ÷ 12)
| Economic category | Amount / basis | How it works |
|---|---|---|
| Audit fee | Cost of audit and inspection, any understated amounts, and any related accounting and legal fees, if Gross Margin is understated by more than 2% | This fee is payable if an audit reveals an understatement of Gross Margin by more than 2% or if required reports are not submitted. |
| Brand fund | Up to 3%, currently 1% of Gross Margin or a minimum of $100 per month per Franchise, whichever is greater | The Brand Awareness Fund Contribution is used for system-wide promotion and brand building, and may increase up to 3% of Gross Margin. |
| Local advertising minimum | No minimum is disclosed | No minimum amount is required for local advertising, but general guidelines are provided. |
See secondary recurring and conditional charges
Marketing and technology
- Unauthorized Advertising Fee
- A fee of $500 per occurrence is charged if unauthorized advertising is used in violation of the Franchise Agreement.
- Payment Service Fee
- A service charge of up to 3% of the total charge may be applied if payment is made by credit card for any required fee.
Training and operating obligations
- Additional Training
- Fees for additional training vary, currently $495 per additional person for initial basic training and approximately $100 per attendee per day for other training, plus expenses.
- Convention Fee
- A convention fee, currently estimated at a minimum of $850 per person, is payable to help defray the cost of attendance at the annual meeting, regardless of actual attendance.
Ownership, staffing and support
How is an InXpress business staffed and supported?
An InXpress Franchise can be managed by the franchisee or a designated manager, with no requirement for a physical office space. The franchisor provides comprehensive initial training and ongoing support to ensure compliance with system standards and operational success. This includes guidance on business operations, marketing materials, and access to proprietary software.
Ownership structure card
- The InXpress Franchise must be managed by the franchisee or a designated owner if the franchisee is an entity.
- A designated manager may be appointed to handle day-to-day operations.
- There is no requirement for a physical office, as the business can be operated from home or a rented executive suite.
Local operating team card
- Beyond the owner or manager, there are no specific required staffing roles or headcounts disclosed.
- Franchisees are responsible for recruiting and training their own employees and management personnel.
- All employees or independent contractors with access to confidential information must sign a Confidentiality Agreement.
Training and support card
- Initial training, called New Franchise Business Training, is provided online or in Sandy, Utah, covering carriers, proprietary software, sales techniques, and business planning.
- It ranges from 80-140 hours.
- Ongoing training includes annual business reviews, weekly coaching calls, and advance carrier training within the first year of operation.
Ownership signal callout: This business model is suitable for an owner-operator who can actively manage the business, or for a franchisee who can appoint a capable designated manager to oversee daily operations.
How customers find the business
How does an InXpress business attract and retain customers?
InXpress Businesses offer logistics consulting services to individuals and businesses needing international and domestic shipping options. The brand maintains a Brand Awareness Fund to promote and build the InXpress brand system-wide. Franchisees operate in a designated Primary Franchise Market Area and are responsible for local marketing efforts to attract customers.
What the system provides
- A System Website for InXpress Businesses.
- Access to proprietary software, including the InXpress Shipping System and Customer Relationship Management (CRM) Software.
- Templates for promotional brochures, advertising and marketing materials, and business forms.
- Guidance on standards, specifications, and operating procedures and methods, including advertising and marketing materials.
- Ongoing support and assistance, and billing and collection services on behalf of the InXpress Franchise.
- New Franchise Business Training that includes selling techniques and business planning.
What the local operator executes
- Franchisees pay a $10,000 Start-Up Marketing Fee for opening promotions and materials.
- A Brand Awareness Fund Contribution is required, currently 1% of Gross Margin or a minimum of $100 per month per Franchise, whichever is greater, and may increase up to 3%.
- Franchisees must obtain prior written approval for all advertising, promotional, and marketing materials they develop.
- Local marketing efforts and expenditures are required, though no minimum spend is specified.
- Internet advertising and social media use require written authorization from the franchisor.
- Participation in the InXpress brand development council (BDC) is required, including compliance with bylaws and any adopted fees or assessments.
The operating tension: The franchisor provides foundational brand support and system tools, but the franchisee is ultimately responsible for local marketing, customer acquisition, and adhering to strict approval processes for all promotional activities to ensure brand consistency.
Brand and agreement basics
Key InXpress franchise agreement terms
Brand and ownership
- U.S. franchisor
- InXpress, LLC
- Headquarters
- Sandy, Utah
- U.S. franchising history
- Since May 2006
- Parent company
- Salt US Holdco LLC -> Salt Bidco Limited -> Salt Midco Limited -> Salt Topco Limited
Agreement Terms
- Initial term
- Five years
- Successor terms
- Franchisees may renew for one additional, successive five-year term if in good standing and other requirements are met. A successor fee is required, and a new franchise agreement with potentially different terms must be signed.
- Territory
- The territory is not exclusive, and franchisees may face competition from other franchisees, company-owned outlets, or other distribution channels. The franchisor reserves the right to grant exclusive customer status, which can be lost based on order volume or customer request.
- Multi-unit development
- No multi-unit or area development option is offered. Franchisees may apply to purchase additional franchises, which are granted at the franchisor's discretion based on various factors, including compliance with the current franchise agreement.
Note: The franchisor provides historical financial performance representations for its franchised businesses. The information includes total revenue and gross margin, broken down by the length of time locations have been in operation, and by performance quartiles. It also includes statistics on unique customers and shipments, and details on the sale or transfer of franchised businesses.
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Frequently asked questions
InXpress franchise FAQs
Does the owner have to personally perform the core service?
The provided information does not specify whether the owner must personally perform the core service. InXpress Businesses provide shipping, consulting, customer service, logistics, and other business services using third-party transportation services.
Is the territory exclusive?
No, a franchisee will not receive an exclusive territory and may face competition from other franchisees, company-owned outlets, or other distribution channels. While a Primary Franchise Market Area is designated for primary marketing efforts, other franchisees may market and provide services in that area. The franchisor also retains the right to operate InXpress Franchises at any location and use alternate channels of distribution, including the Internet, which is exclusively reserved for the franchisor.
Can a franchisee develop more than one location?
A franchisee does not have the right to acquire additional InXpress Franchises within their Primary Franchise Market Area. However, a franchisee may apply to the franchisor, who may, at its discretion, offer an additional InXpress Franchise.
Can a prospective owner speak with current and former franchisees?
Yes, the names, addresses, and telephone numbers of all franchisees as of December 31, 2025, are listed in Exhibit C. This exhibit also includes contact information for franchisees who have ceased operations or not communicated with the franchisor within ten weeks of the Issuance Date. However, some current and former franchisees may have signed confidentiality clauses restricting their ability to speak openly.
What is the total initial investment required to open an InXpress franchise?
The total investment necessary to begin operation of an InXpress franchised business ranges between $86,900 and $169,290. This includes $65,000 to $65,990 that must be paid to the franchisor or its affiliates.
What are the minimum sales performance levels required for an InXpress franchise?
Franchisees must maintain minimum monthly gross margin sales quotas, starting at $2,000 for months 1-12, increasing to $4,000 for months 13-24, and reaching $18,000 for months 61 and beyond, or 5% greater than the monthly average in the same calendar quarter the previous year, whichever is greater. Failure to meet these levels may result in the loss of territorial rights or franchise termination.
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Source and methodology
Source and methodology
InXpress, LLC 2026 Franchise Disclosure Document, issued April 15, 2026.
This profile is based on information from the franchisor's FDD, with data extracted and drafted using automated tools and reviewed by a human editor.
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